MobileMed Statements Regarding COVID-19


Statement from Peter Lowet, Executive Director, on April 9th, 2020:

To the MobileMed Community,

The Board and I continue to be so thankful for the commitment you’ve shown to MobileMed and the patients we serve. Every dollar donated, every minute volunteered, every kind word shared, is keeping our entire staff going and keeping our patients as healthy as possible during this challenging time.The MobileMed community has never been stronger!

I’m writing today with a brief operational update, a special look at recent news coverage and some ways to help!

We are pleased to have instituted telehealth last week, particularly to manage chronic disease follow-ups and for behavioral health visits.

One of our first patients shared:

“I am so glad that MobileMed can provide
care through telehealth to keep us safe.”

We know that with the COVID-19 pandemic, things will be different and often difficult for months to come. A majority of our patients are in high-risk categories—age 65+, homeless and/or living with chronic diseases. Your support of MobileMed enables low-income Montgomery County adults to receive the high-quality healthcare they need. Thank you for all that you continue to do. I hope to get the opportunity to thank you in person soon.

With our deepest gratitude,




Peter F. Lowet
Executive Director, MobileMed



Statement from Peter Lowet, Executive Director, on April 2nd, 2020:

I hope you are staying safe and healthy during these unchartered times.

MobileMed’s incredible team of providers, nurses, medical assistants, and support staff remain as committed as ever. The work of providing access to high-quality, culturally and linguistically appropriate healthcare for low-income adults in Montgomery County continues.

Last week alone, even with staffing adjustments and facility closures at our van sites, we were able to provide over 150 in-person visits to low-income adults who would otherwise face significant barriers to care, and provided telephonic advice and/or case management to many more community members. Most of our patients live with one or more chronic diseases that must be actively managed to maintain good control, even during these tough times.

Given the special challenges that come with COVID-19, we are adapting our policies and protocols to keep patients, staff, and volunteers safe. Among the precautions inside the clinic: the entire clinical and support team are using PPE (personal protective equipment); patients have their temperatures taken before stepping into the waiting room; and any staff with exposure or symptoms is on self-quarantine.

We are adapting quickly outside the clinic walls too. We’ve expedited our telehealth launch, and are going live TOMORROW, both for appropriate medical appointments as well as for behavioral health therapy visits. We have beefed up our telephone triage, including calling all scheduled patients to check if they exhibit any COVID-19 symptoms. We are also planning for proactive outreach to our patients, particularly those at high risk, to check in regarding COVID-19 and to minimize walk-ins.

I am particularly inspired by our local community – neighbors, partner agencies, local government – coming together in response to COVID-19.

Our management team is committed to providing regular communications to the MobileMed community. To learn more about these efforts, please visit us at mobilemedicalcare.org/COVID19/ or email us at giving@mobilemedicalcare.org. Please look for more frequent updates in the coming weeks as we adapt our services to best serve the community during the COVID-19 crisis.

Learn More about MobileMed’s COVID-19 Response

Thank you for being a champion for MobileMed’s services. You are a vital part of the MobileMed community as we come together to provide needed healthcare for low-income residents. We ask that you mobilize virtually in this effort by supporting us in any way you can. As we all know, this virus doesn’t discriminate, so smart community health strategies help us all.

We have established the MobileMed COVID-19 Response Fund to help sustain us during the coming months in carrying out our mission. We are thankful that some restaurants are organizing events – channel your carryout to our charitable partners! And of course, if you have other ideas, please reach out to Michele Levy, our Director of Development and Outreach.

Thank you and be well,





Statement from Stephen Wiggins, Medical Director on March 10th, 2020:

Mobile Medical Care (MobileMed) is closely following developments and federal/state/county guidelines surrounding the COVID-19 (coronavirus) outbreak. As a community health center, our patients rely on us for information and care. Keeping them (as well as our staff and volunteers) safe is of our utmost concern.

As of March 10th, there are eight confirmed cases of coronavirus in Maryland.

We are encouraged that the Centers for Disease Control (CDC) guidelines for reducing coronavirus infection focus on practices that are already established into our daily operations at MobileMed. Health officials continue to share the following best practices as important steps to prevent the spread of this virus:

  • Avoid interaction with people who are sick/ill.
  • If you are sick, please stay at home.
  • Do not travel is you are sick/ill.
  • Wash your hands often with soap and water.
  • Use an alcohol based sanitizer if soap and water are not available.
  • Cover your mouth and nose with a tissue or your sleeve when coughing or sneezing.

MobileMed will continue to monitor the guidelines issued by the CDC, Maryland Department of Health, Montgomery County Department of Health and Human Services, and other reputable scientific sources.

We are working collaboratively with our partners to ensure the best possible patient care.  All clinics are maintaining regularly scheduled hours, and all necessary procedures are being conducted to keep our patients, staff, volunteers and the general public healthy during this outbreak. Our staff have received training on COVID-19, and will diligently carry out the recommended protocols. We will take appropriate measures to ensure that our patients are able to address their medical needs. We are asking all MobileMed patients who exhibit symptoms including fever, cough, and shortness of breath to call our office before coming for an exam. We understand that fears and anxieties are elevated in our community. We will update our community if it is determined that additional actions need to be taken.

Our multi-cultural patient population faces clear disparities in care access. As noted by Montgomery County Health Officer Dr. Travis Gayles, the virus does not discriminate or target specific racial or ethnic groups, and calls for sharing accurate and trusted information.

Lastly, while coronavirus has dominated the national news, the United States is still in the grip of the annual flu season. According to the CDC, there is a high level of influenza infection in our region. MobileMed asks that everyone be vigilant in maintaining the hygiene and sanitary practices outlined above.

As always, please don’t hesitate to reach out to us via email at info@mobilemedicalcare.org or contacting Michele Levy at mlevy@mobilemedicalcare.org.