Description:
Mobile Medical Care, Inc. (MobileMed) is a nonprofit community health center serving low-income adults in Montgomery County, Maryland. As a Federally Qualified Health Center (FQHC), MobileMed provides high-quality primary care services at office locations and at mobile van sites, utilizing staff and volunteers.
Provide clinical leadership and supervise the clinical provider staff, consistent with the agency’s overall mission, goals, and strategy. Serve as a member of the Executive Team.
Responsibilities:
- Supervise clinical provider staff
- Coordinate onboarding, in-services and other training
- Conduct performance evaluations, routine feedback, and disciplinary actions
- Promote professional development
- Lead recruitment efforts, including candidate screening, interviews, and reference checks
- Participate in quality improvement, risk management, and program development initiatives
- Participate on key internal committees, including Clinical Committee of the Board
- Collaborate with the Medical Director on designing and implementing quality initiatives
- Collaborate with the Director of Operations to improve clinic operations
- Provide consultative support to providers as appropriate
- For challenging cases, review medical records and available literature to determine plan for the purpose of providing expert advice or directing providers to the appropriate individual for such advice
- Be the clinical expert in all advanced practice activities, and act as a liaison to the Medical Director to ensure smooth, high-quality clinical operations
- Manage centralized provider duties
- Anti-coagulation program: Review all INR results, manage/consult with new patients, and serve as a resource for the RN case manager
- Transition of Care: Supervise the program manager and communicate with hospital representatives
- Complex Care: Manage complex patients who are internally referred
- On-Call: Serve as an on-call provider for the after-hours service (tbd)
- Other appropriate responsibilities as program needs arise
- Provide direct patient care – Scheduled and PRN (estimated 15-25% of time)
- Be an active and positive member of the Executive Team
- Play a key role in addressing organization’s strategic priorities
- Represent the agency on external committees and work groups, as appropriate
- Maintain good working relationships with collaborating community partners
Qualifications:
- Active Maryland Provider License (MD or DO or CRNP)
- Strong clinical background with ability to serve as a role model
- Excellent organizational and managerial skills.
- Competency working with diverse patient populations
- Ability to positively interact with all levels of staff and management
Details:
- full-time
- available benefits include medical, dental and vision insurance, disability and life insurance
- generous PTO, holidays
- 401K retirement plan
- employee assistance plan
Interested candidates should send a copy of their resume and salary expectations to hr@mobilemedicalcare.org
Description:
Mobile Medical Care, Inc. (MobileMed) is a nonprofit community health center serving low-income adults in Montgomery County, Maryland. As a Federally Qualified Health Center (FQHC), MobileMed provides high-quality primary care services at office locations and at mobile van sites, utilizing staff and volunteers.
Supports the Director of Clinical Operations in managing administrative activities and improving clinical quality and efficiency. Manages special projects to expand or enhance patient services. Ensure MobileMed meets training and operational standards.
Responsibilities:
- Contributes to the effective management of clinical operations, including:
- Coordinates supplies, equipment and staffing for individual clinics, working with the nurse managers. Not responsible for weekly ordering, but acts as a resource to the nurses when questions arise.
- Acts as electronic health record (EHR) administrator/superuser for the purpose of improving quality and efficiency in the clinic. Supports the implementation of the EHR upgrade and coordinates training of all employees and volunteers of new EHR functionality in support of QI metrics to obtain and maintain PCMH recognition. As needed, trains new employees in MobileMed processes.
- Assists in ensuring readiness for site visits by funders as needed.
- Supports implementation of new programs and special projects to expand or enhance patient services as needed.
- Maintains tuberculosis clearance records for those employees who are not credentialed. Coordinates with credentialing staff as necessary.
- Distributes, collects and analyzes patient satisfaction surveys (semi-annually) and other surveys as needed.
- Coordinates clinical staff meetings, including room reservation, hand-outs, sign-in sheets and occasionally arranging for speakers.
- Arranges orientation for new clinical employees as needed.
- Participates in departmental problem-solving, such as leading and motivating staff, as well as conflict management as necessary.
- Assists in budgeting and monitoring of expenses on an as needed basis.
- Participates in the Quality Improvement committee and other committees as assigned.
- Acts as Director of Clinical Operations in their absence.
- Independently manages the planning and implementation of special projects, as assigned by the Director of Clinical Operations. Develops reports as requested by the Director of Clinical Operations.
- Manages the process and operations to achieve, maintain, and renew Patient Centered Medical Home (PCMH) recognition. Provides direction to staff and ensures that deadlines are met.
- Manages in-service schedule for CPR, Hazardous Materials, Blood borne exposure, OSHA, HIPAA, respiratory fit, Nurse and Medical Assistant annual updates, active shooter, new equipment or process changes, and other education/enrichment requirements as needed.
- Ensures that medical equipment is properly maintained and operational:
- Executes the preventative maintenance program, including assuring that controls are done for point-of-care testing devices and equipment as required by the manufacturers.
- Facililtates medical equipment repair as needed.
- Responsible for clinic compliance in sterilization, medications, point of care testing, etc. on the federal, state and local level.
- Assists with procurement, including research on options and pricing
- Other duties as assigned.
Work Schedule:
Be available Monday through Friday from 8:30 – 5pm generally and as necessary during emergency times.
Qualifications:
- Minimum seven years of experience in clinical operations
- Knowledge of Montgomery County resources for disadvantaged patients, preferred
- Ability to interact with multicultural populations
- Excellent written and verbal communication skills
- Strong knowledge of electronic medical records, preferably eClinical Works; experience as a super-user preferred
- Experience with data collection and reporting
Details:
- full-time
- available benefits include medical, dental and vision insurance, disability and life insurance
- generous PTO, holidays
- 401K retirement plan
- employee assistance plan
Interested candidates should send a copy of their resume and salary expectations to hr@mobilemedicalcare.org
Description:
Mobile Medical Care, Inc. (MobileMed) is a nonprofit community health center serving low-income adults in Montgomery County, Maryland. As a Federally Qualified Health Center (FQHC), MobileMed provides high-quality primary care services at office locations and at mobile van sites, utilizing staff and volunteers.
With guidance from Director of Development, the Development Associate plays a key role executing MobileMed’s fundraising, print and digital marketing, and communications (including social media) activities; manages donor database; and provides administrative support to specific outreach and patient engagement initiatives.
Responsibilities:
1. Donor Data Management (Bloomerang)
a. Enter donations, interactions, notes, and other data points; ensure records are accurate and up-to-date.
b. Produce acknowledgement letters for monetary and in-kind donations
c. Identify and execute improvements to MobileMed’s data collection strategy, data management, and data analysis.
d. Report on donations, constituents, etc. for analyses of solicitations and other initiatives.
e. Perform reconciliation with Finance to ensure that donations match in Development and Finance systems.
2. Individual and Organizational/Corporate Giving
a. Solicit and coordinate in-kind donations, building relationships with donors
b. Assist with the design, creation, and marketing of direct mail and virtual campaigns; produce mailing lists and campaign materials
c. Produce and maintain virtual donation portals
d. Assist in preparation and production of the Annual Report
3. Events
a. Assist with organizing annual fundraising and other special events
b. Participate in fundraising activities, including meetings, community events, and outreach events
4. Grants
a. Assist in researching foundation prospects
b. Assist in drafting Letters of Inquiry, grant applications, and grant reports, including data analysis
5. Digital Marketing and Internet Presence
a. Social Media and Email
i. Manage accounts, producing new content as instructed (Facebook, Twitter, Instagram, and YouTube)
ii. Design and execute virtual marketing:
· Help create social media campaigns (Canva, SocialPilot)
· Help design and manage email blasts and custom audiences (Mailchimp)
b. MobileMed Website (WordPress): Update and maintain existing content and draft copy, design, revise and take live new pages
c. Extended Web Presence: Manage the Google Business account for MobileMed locations and revise the organization’s public profiles as necessary (Guidestar, Great NonProfits, etc.)
6. Supervise Volunteers/Interns: Supervise volunteers, interns, and Senior Community Service Employment Program (SCSEP) participants assigned to Development Office
7. Respond or escalate inquiries to the Development Office via phone or email
8. Develop and maintain procedures and protocols manual for institutional continuity
9. Other duties as assigned.
Qualifications:
Position requires self-motivated individual with the following experience and qualities:
1. Work experience in development, communications, and/or marketing preferred
2. Exceptional attention to detail and accuracy
3. Database experience; experience with Bloomerang or other donor platform a plus
4. Social media and website design and management experience; experience with Wordpress, Canva, SocialPilot a plus
5. Intermediate or higher level in Excel and Word
6. Proficient writing and editing skills
7. Proficient graphic design skills with a design/publishing software
8. Ability to interact well with staff and other individuals in a culturally diverse environment
9. Bachelor’s degree required
Interested candidates should send a copy of their resume and salary expectations to hr@mobilemedicalcare.org
Position Overview:
This individual will be responsible for outreach and education of existing and prospective MobileMed patients about health insurance options. They will serve as a resource on matters of eligibility and enrollment for low-income, uninsured individuals with respect to Medicaid, Medicare, and subsidized Qualified Health Plans. They will provide health insurance screenings, application assistance and renewal assistance. For uninsured individuals not eligible, she will facilitate participation in Montgomery Cares and access to MobileMed primary care.
Job Responsibilities:
- Conduct general health insurance options education at MobileMed clinics, virtually, and at community sites, and provide clients with fair, impartial and accurate information about those options.
- Assist clients with their options, navigating the Exchange (Maryland Health Connection), and general health insurance literacy:
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- Ensure clients know about their health plan options through the Exchange, and help them filter and sort based on those options.
- Assist clients with opening or accessing an account with the Maryland Health Connection.
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- Assist clients with their application and determining eligibility for premium tax credits, Medicaid and Medicare.
- Explain affordability programs, Qualified Health Plans (QHP), essential health benefits and rights when using insurance.
- Explain to clients when life changes can be reported and when renewal is needed.
- Collaborate with the Maryland SHIP program to assist low-income Montgomery County seniors in accessing Medicare as appropriate.
- Facilitate eligibility determinations for existing and prospective MobileMed patients. Refer and work with Medicaid workers (Office of Eligibility and Support Services) on behalf of clients.
- Document contacts, maintain files, and submit program statistics, as needed; submit timely and complete project logs and data reports.
- Coordinate with MobileMed leadership to promote community collaboration/engagement/relationship-building
- Assist in collaboration with community partners to ensure adequate access to health insurance education and information for local low-income residents, while avoiding duplication of services.
- Attend community meetings and trainings, as needed.
- Inform and assist prospective patients who are uninsured or underinsured with the Sliding Fee Scale (SFS)
- Explain to low-income patients without Medicaid about the SFS requirements and responsibilities.
- Assist with documentation/application process.
- Refer patients with appeals, grievances and complaints to the appropriate agency. Make referrals to public and community resources as needed.
- Engage with MobileMed clinical team as requested to improve patient experience
- Serve as an internal staff resource by maintaining knowledge and expertise in eligibility, enrollment and program specifications of Maryland Medicaid, Medicare and Maryland Health Connection.
- Assist with the collaborative efforts to better utilize our patient portal and overall patient communications.
- Other tasks as required.
Qualifications:
- College degree or equivalent experience
- Training in social work/human services or health related field strongly preferred
- Some experience with health insurance/benefits required; Certified Application Counselor (CAC) preferred
- Knowledge of and prior experience with the Maryland Health Connection is preferred
Required Competencies:
- Fluency in at least one other language in addition to English. (Spanish preferred, French or Amharic accepted.)
- Strong oral and written communication skills.
- Demonstrated commitment to working with underserved populations.
- Cultural competency to serve a diverse patient population.
- Comfort and discipline around working in a virtual/remote environment utilizing tools such as Microsoft Teams.
- Valid driver’s license and ability to travel as needed within the community including MobileMed clinics and other designated community sites.
- Ability and willingness to work some nights and weekends as needed on a flex basis.
Interested candidates should send a copy of their resume and salary expectations to hr@mobilemedicalcare.org
Description:
Mobile Medical Care, Inc. (MobileMed) is a nonprofit community health center serving low-income adults in Montgomery County, Maryland. As a Federally Qualified Health Center (FQHC), MobileMed provides high-quality primary care services at office locations and at mobile van sites, utilizing staff and volunteers.
The Program Manager works with the Clinical and Medical Directors to provide behavioral health services to MobileMed patients who are experiencing depression, anxiety, trauma and other mental health concerns that do not require ongoing psychiatric care. The Program Manager leads the behavioral health team, comprised of additional therapists, a patient care coordinator, and a case manager. In addition to managing the behavioral health staff, this person acts as a liaison with the medical team, supporting the provision of integrated behavioral health and medical services. This role includes providing short and long-term therapy to MobileMed patients within the scope of their training and experience.
Responsibilities:
- In conjunction with the Clinical and Medical Directors, provide overall program management for integrated behavioral health services.
- Supervise members of the behavioral health team, including providing clinical supervision to master’s level therapists.
- Provide clinical services appropriate to a primary care setting including individual and group therapy, wellness education, brief interventions, and referrals to outside resources that provide higher level or specialized care.
- Collaborate with PCPs, the BH patient care monitor, and consulting psychiatrist to ensure coordination of care and achievement of good clinical outcomes.
- Provide support to integrated behavioral health volunteers and students.
- Ensure proper case documentation in electronic health record system.
- Serve as a resource for BH and medical team in crisis situations and seek consultation with colleagues, the Clinical Director, and outside specialists when appropriate.
- Program development including updating policies and procedures, reviewing programmatic quality measures, and collaborating with the development team on grant proposals and reporting.
Qualifications:
The position requires a Masters- or Doctoral-level degree, licensure as a mental health therapist in the State of Maryland (LCSW-C, LCPC, LMFT) and a proven ability to meet goals and objectives with minimal supervision. Bilingual Spanish/English strongly preferred.
Details:
- full-time
- available benefits include medical, dental and vision insurance, disability and life insurance
- generous PTO, holidays
- 401K retirement plan
- employee assistance plan
To Apply: Email resume and salary expectations to hr@mobilemedicalcare.org
Description:
Mobile Medical Care, Inc. (MobileMed) is a nonprofit community health center serving low-income adults in Montgomery County, Maryland. As a Federally Qualified Health Center (FQHC), MobileMed provides high-quality primary care services at office locations and at mobile van sites, utilizing staff and volunteers.
This is an exciting and challenging position in one of the oldest and most respected safety net health clinics in Maryland. This position is for the individual who is interested in providing quality customer service to our patient population who come from over 100 countries.
MUST BE BILINGUAL IN SPANISH AND ENGLISH.
Duties:
- Conduct initial assessment of patients, including checking vital signs, height, weight, and chief complaint.
- Conduct other components of nursing assessment under the direction of the RN Nurse Manager.
- Maintain, manage and keep confidential the electronic medical record for assigned clinic sessions.
- Conduct intake and registration of new and returning patients. Including all point of care testing and screening.
- In coordination with other team members, enter patient visit data into the electronic medical record.
- Make patient appointments, using the electronic appointment calendar.
- In collaboration with the clinic RN Nurse Manager, participate in case management and navigation activities.
- Participate in Quality Improvement activities as assigned.
- Complete EKG’s and nebulization treatments as ordered.
- Complete ear irrigation under the direction of the RN Nurse Manager.
- Assist in pelvic exams and office procedures as assigned.
- Provide interpretation as requested.
- Provide phlebotomy and injections as ordered.
- Delivers specimens as required to Adventist Healthcare.
- Trains other MA’s as needed.
- Provide excellent customer service.
- Complete incident reports when necessary.
- Maintain excellent time and attendance.
- Assignments may be changed or adjusted as necessary for operations. This individual will accommodate these changes.
- Front desk duties as assigned.
- Foster a sense of health and safety in the clinic and alert management to any problems, including, broken medical equipment, environmental safety concerns and expired medication or supplies.
- Other duties as assigned.
Qualifications:
- Formal preparation and certification as a Medical Assistant, with excellent technical skills.
- Acts appropriately with a multi-cultural population.
- Bilingual in English/Spanish or English/French.
- Proficiency in documenting in an electronic health system.
- Basic computer skills, keyboarding and ability to perform basic operations with the database.
- Must provide proof of full COVID-19 vaccination.
- Well organized, able to prioritize and meet deadlines.
Details:
- full-time
- available benefits include medical, dental and vision insurance, disability and life insurance
- generous PTO, holidays
- 401K retirement plan
- employee assistance plan
To Apply: Email resume and salary expectations to hr@mobilemedicalcare.org