Mobile Medical Care, Inc. (MobileMed), a Federally Qualified Health Center located in Montgomery County, Maryland and serving low-income adults, is looking for a part-time non-exempt (hourly employee) Volunteer and Credentialing Coordinator working at our administrative office in Rockville, Maryland.

This role manages the MobileMed volunteer program, administers the clinical credentialing process for volunteers and staff, and provides complementary support as needed for other Development activities such as year-end fundraising and events. 

Responsibilities

1. Credentialing
   • Administer the clinical credentialing application process for volunteers and staff
     • Complete paperwork and other follow-up as defined by the credentialing requirements.
     • Communicate proactively with clinical volunteers and staff to ensure timely and updated documentation.
     • Interact with Credentialing Verification Organization (CVO) and vendor who conducts background checks.
   • Assemble malpractice applications and communicate with the County to obtain coverage for volunteer providers.
   • Complete re-credentialing for applicable clinical volunteers, contractors and staff.
   • Take direction from Medical Director and Director of Clinical Operations to ensure completeness of all files, address special circumstances, and execute updates to the credentialing process.
   • Manage competency review cycle: alert the Medical Director and Director of Clinical Operations of upcoming reviews and follow up to ensure receipt of review documentation.
   • Prepare monthly memo to the board presenting newly credentialed/re-credentialed volunteers, contractors and staff at least one week prior to the scheduled Board of Directors meeting.
   • Order a photo ID for all newly privileged volunteers and staff.
   • Facilitate the use of Volgistics for tracking volunteer time with all volunteers.
   • Collect and analyze occupational health requirements for volunteers and staff.
2. Manage Volunteer files through Modio, our online platform for collecting and organizing credentialing files.
   • Track entire credentialing process – create new users, organize uploaded documents, etc.
   • Inactivate users who are no longer active providers; archive old documents.
   • Run reports for malpractice coverage and re-credentialing.
   • Continuous review of files for expiring documents, e.g., licenses, board certifications, etc.
3.  Recruitment of Volunteers
   • Help enlist clinical and administrative volunteers via social media and other avenues.
   • Review and respond to volunteer applications.
   • Coordinate with MobileMed staff to fill volunteer needs with appropriate volunteer candidates.
4. Respond or escalate volunteer inquiries initiated through phone or email.

5. Develop and maintain procedures and protocols manual for institutional continuity.

6. Other duties as assigned.

Qualifications:

Position requires self-motivated individual with the following experience and qualities:

1. Well-organized with exceptional attention to detail and accuracy
2. Work experience in volunteer services, communications, and/or marketing preferred
3. Intermediate or higher level in Excel and Word
4. Ability to interact well with staff and other individuals in a culturally diverse environment
5. Bachelor’s degree preferred
6.  

Interested candidates must send a cover letter, resume showing relevant experience, and salary expectation.